Area Vice President
Job DetailsJob Location 400 Bronswood Cemetery - Oak Brook, IL Position Type Full Time Education Level Not Specified Travel Percentage Up to 50% Job Category Management Description We are currently seeking an Area Vice President to join our field leadership team! In the role of Area Vice President (AVP) at Everstory Partners, you direct teams of General Managers (each with their own portfolio of cemeteries, funeral homes, and/or crematories) to:
ensure high levels of customer satisfaction, optimize financial performance and elevate employee productivity and engagement.
You are well-versed in developing and managing leaders -- a leader of leaders and get the most out of your direct reports through hiring, coaching, role modeling and effective performance management.
You measure operational performance by the numbers, identifying underperforming metrics and generating strategic solutions in order to drive profitability and meet or exceed operational goals.
You play a key role in promoting service excellence by holding your teams accountable for implementing best-practices, establishing priorities and providing support and guidance in order to successfully service our families.
You possess and apply sound judgement and management expertise to address and resolve complex customer, employee and other business challenges In addition to significant income potential, we also offer a competitive benefits package for our Full-Time Employees including:
Medical, Dental, 401k with a company match, Life, Short-Term Disability, Long-term Disability, Vision, Tuition Reimbursement, Employee Discount Programs, Generous PTO Programs, Volunteer Opportunities & much more!The Impact You Will Make Develop and manage teams that compassionately and profitably serve our customers in advance of, during, and following their time of need.
Take personal responsibility for all aspects of the Areas daily operations.
Drive Area financial performance through sales and revenue growth and expense management to achieve net operating income growth.
Create and implement business plans to maintain high sales growth and high customer service satisfaction to achieve financial goals budgeting; monitoring and corrective action planning.
Foster an employee culture of excellence across all area locations through Company training programs, employee meetings, staff development, performance management and communication.
Recruit, hire, coach and manage performance of General Managers and their direct reports.
Partner with Customer Service Center Departments re:
marketing, pricing, performance analysis, etc.
to launch initiatives and provide resources needed within your Area.
Practice advanced planning skills:
develop and guide management teams that resolve todays business issues while focusing personal energy on tomorrows business needs.
Collaborate with all necessary parties to ensure that infrastructure and capital equipment projects are well managed and on-time.
Apply solid decision-making skills, industry knowledge and sound judgement to address issues with which GMs need assistance.
Act as the ultimate problem solver be tenacious and resourceful identify and solve problems network solutions.
Travel to and ensure our properties, equipment and service levels are maintained in order to provide a safe and positive work and visitor experience; make sure that locations conform to workplace health and safety requirements (safety meetings; incident reports; corrective plans, etc.
) QualificationsEducation and/or
Experience:
Bachelors Degree in Business or related field preferred but not required.
5-7 years of direct sales management experience, preferably within the cemetery industry.
Proven track record of achieving profitable sales growth and managing the dynamics of change.
Proven track record of managing an effective sales team.
Multi-site management experience strongly preferred.
Skills:
Excellent oral and written communication skills.
Ability to lead and develop teams.
Effectively manages individuals and a variety of functional work areas with manage multiple departments (sales, maintenance, administrations, funeral homes) across multiple locations.
Ability to establish and maintain trust with all stakeholders customers, business partners, investors, and coworkers will be key in this essential role.
Ability to develop new and effective methods of handling location issues including internal and external customer complaints and issues.
Excellent customer service skills.
Critical thinking skills of solving operational challenges.
Pro-active, understands urgency and priorities in getting tasks accomplished.
Detail oriented with the ability to multi-task competing priorities.
Language/Writing/Speaking Skills:
Able to speak clearly, articulately and effectively in a friendly and positive manner.
Practices proper grammar, spelling, punctuation and accurate formatting in typed computer input.
Computer Skills:
Ability to effectively use computer software that the Company requires for employment, compliance, and reporting purposes.
Proficiency in Microsoft Office (Word, Excel) Personal:
Must possess excellent leadership skills with the ability to motivate a team.
Ability to interact and collaborate effectively with others in a team atmosphere.
Effectively and quickly completes tasks and assignments and meets deadlines.
Must be honest in abiding by company policies and procedures.
Must be well organized.
Other:
Must possess a valid state drivers license and have access to a personal vehicle.
Ability to obtain any state required professional licensure.
Work Environment:
The work environment is in a private office at a Cemetery/Funeral Home Location.
This position will be responsible for traveling and reviewing properties 50-60% of the time Everstory Partners is an Equal Opportunity Employer Recommended Skills Business Requirements Coordinating Corrective And Preventive Action (Capa) Critical Thinking Customer Satisfaction Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
ensure high levels of customer satisfaction, optimize financial performance and elevate employee productivity and engagement.
You are well-versed in developing and managing leaders -- a leader of leaders and get the most out of your direct reports through hiring, coaching, role modeling and effective performance management.
You measure operational performance by the numbers, identifying underperforming metrics and generating strategic solutions in order to drive profitability and meet or exceed operational goals.
You play a key role in promoting service excellence by holding your teams accountable for implementing best-practices, establishing priorities and providing support and guidance in order to successfully service our families.
You possess and apply sound judgement and management expertise to address and resolve complex customer, employee and other business challenges In addition to significant income potential, we also offer a competitive benefits package for our Full-Time Employees including:
Medical, Dental, 401k with a company match, Life, Short-Term Disability, Long-term Disability, Vision, Tuition Reimbursement, Employee Discount Programs, Generous PTO Programs, Volunteer Opportunities & much more!The Impact You Will Make Develop and manage teams that compassionately and profitably serve our customers in advance of, during, and following their time of need.
Take personal responsibility for all aspects of the Areas daily operations.
Drive Area financial performance through sales and revenue growth and expense management to achieve net operating income growth.
Create and implement business plans to maintain high sales growth and high customer service satisfaction to achieve financial goals budgeting; monitoring and corrective action planning.
Foster an employee culture of excellence across all area locations through Company training programs, employee meetings, staff development, performance management and communication.
Recruit, hire, coach and manage performance of General Managers and their direct reports.
Partner with Customer Service Center Departments re:
marketing, pricing, performance analysis, etc.
to launch initiatives and provide resources needed within your Area.
Practice advanced planning skills:
develop and guide management teams that resolve todays business issues while focusing personal energy on tomorrows business needs.
Collaborate with all necessary parties to ensure that infrastructure and capital equipment projects are well managed and on-time.
Apply solid decision-making skills, industry knowledge and sound judgement to address issues with which GMs need assistance.
Act as the ultimate problem solver be tenacious and resourceful identify and solve problems network solutions.
Travel to and ensure our properties, equipment and service levels are maintained in order to provide a safe and positive work and visitor experience; make sure that locations conform to workplace health and safety requirements (safety meetings; incident reports; corrective plans, etc.
) QualificationsEducation and/or
Experience:
Bachelors Degree in Business or related field preferred but not required.
5-7 years of direct sales management experience, preferably within the cemetery industry.
Proven track record of achieving profitable sales growth and managing the dynamics of change.
Proven track record of managing an effective sales team.
Multi-site management experience strongly preferred.
Skills:
Excellent oral and written communication skills.
Ability to lead and develop teams.
Effectively manages individuals and a variety of functional work areas with manage multiple departments (sales, maintenance, administrations, funeral homes) across multiple locations.
Ability to establish and maintain trust with all stakeholders customers, business partners, investors, and coworkers will be key in this essential role.
Ability to develop new and effective methods of handling location issues including internal and external customer complaints and issues.
Excellent customer service skills.
Critical thinking skills of solving operational challenges.
Pro-active, understands urgency and priorities in getting tasks accomplished.
Detail oriented with the ability to multi-task competing priorities.
Language/Writing/Speaking Skills:
Able to speak clearly, articulately and effectively in a friendly and positive manner.
Practices proper grammar, spelling, punctuation and accurate formatting in typed computer input.
Computer Skills:
Ability to effectively use computer software that the Company requires for employment, compliance, and reporting purposes.
Proficiency in Microsoft Office (Word, Excel) Personal:
Must possess excellent leadership skills with the ability to motivate a team.
Ability to interact and collaborate effectively with others in a team atmosphere.
Effectively and quickly completes tasks and assignments and meets deadlines.
Must be honest in abiding by company policies and procedures.
Must be well organized.
Other:
Must possess a valid state drivers license and have access to a personal vehicle.
Ability to obtain any state required professional licensure.
Work Environment:
The work environment is in a private office at a Cemetery/Funeral Home Location.
This position will be responsible for traveling and reviewing properties 50-60% of the time Everstory Partners is an Equal Opportunity Employer Recommended Skills Business Requirements Coordinating Corrective And Preventive Action (Capa) Critical Thinking Customer Satisfaction Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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