Call Center Customer Service Representative
PS2G PS2G Oak Brook, IL Oak Brook, IL Full-time Full-time Estimated:
$32.
5K - $41.
1K a year Estimated:
$32.
5K - $41.
1K a year 19 hours ago 19 hours ago 19 hours ago Call Center Service Representative (Energy and Utilities) Department:
Customer Service Summary The Customer Service Representative (Energy and Utilities) is a front-line position that provides exceptional support to customers of an energy and utilities company.
This role involves handling a wide array of inquiries, resolving billing issues, providing information about services, and assisting customers in understanding their energy usage.
The ideal candidate will be patient, have strong problem-solving skills, and possess a clear understanding of the energy and utilities industry.
Key Responsibilities Customer Inquiries:
Answer inbound calls promptly and professionally, addressing customer questions and concerns about billing, service outages, energy usage, payment options, and company policies.
Assist customers with understanding complex energy bills and calculations.
Educate customers about energy efficiency programs and conservation techniques.
Problem-Solving:
Troubleshoot and resolve billing disputes, working with customers to find fair solutions.
Investigate service disruptions, escalating complex issues to the appropriate teams.
Process service requests, account updates, and changes to customer information.
Documentation and Data Entry:
Maintain accurate records of customer interactions within the company's CRM system.
Log and track service requests and complaints, ensuring timely follow-up.
Company Representation:
Uphold a positive and professional image of the company at all times.
Demonstrate a willingness to go above and beyond to ensure customer satisfaction.
Qualifications Education:
High school diploma or equivalent.
Experience:
1-2 years of experience in a customer service role, preferably within a call center environment.
Previous experience in the energy and utilities industry is a plus.
Skills:
Excellent verbal and written communication skills.
Strong problem-solving and conflict resolution abilities.
Ability to multi-task, work under pressure, and manage a high call volume.
Proficiency in basic computer applications and CRM systems.
Proactive, empathetic, and customer-centric approach.
Knowledge of energy and utilities terminology and concepts.
Availability:
Willingness to work flexible hours, including evenings, weekends, and possibly holidays, as needed.
Compensation and Benefits Competitive hourly rate Comprehensive benefits package (health, dental, vision, 401k, etc.
) Opportunities for advancement within the company Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Evening shift Morning shift Night shift Rotating shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$32.
5K - $41.
1K a year Estimated:
$32.
5K - $41.
1K a year 19 hours ago 19 hours ago 19 hours ago Call Center Service Representative (Energy and Utilities) Department:
Customer Service Summary The Customer Service Representative (Energy and Utilities) is a front-line position that provides exceptional support to customers of an energy and utilities company.
This role involves handling a wide array of inquiries, resolving billing issues, providing information about services, and assisting customers in understanding their energy usage.
The ideal candidate will be patient, have strong problem-solving skills, and possess a clear understanding of the energy and utilities industry.
Key Responsibilities Customer Inquiries:
Answer inbound calls promptly and professionally, addressing customer questions and concerns about billing, service outages, energy usage, payment options, and company policies.
Assist customers with understanding complex energy bills and calculations.
Educate customers about energy efficiency programs and conservation techniques.
Problem-Solving:
Troubleshoot and resolve billing disputes, working with customers to find fair solutions.
Investigate service disruptions, escalating complex issues to the appropriate teams.
Process service requests, account updates, and changes to customer information.
Documentation and Data Entry:
Maintain accurate records of customer interactions within the company's CRM system.
Log and track service requests and complaints, ensuring timely follow-up.
Company Representation:
Uphold a positive and professional image of the company at all times.
Demonstrate a willingness to go above and beyond to ensure customer satisfaction.
Qualifications Education:
High school diploma or equivalent.
Experience:
1-2 years of experience in a customer service role, preferably within a call center environment.
Previous experience in the energy and utilities industry is a plus.
Skills:
Excellent verbal and written communication skills.
Strong problem-solving and conflict resolution abilities.
Ability to multi-task, work under pressure, and manage a high call volume.
Proficiency in basic computer applications and CRM systems.
Proactive, empathetic, and customer-centric approach.
Knowledge of energy and utilities terminology and concepts.
Availability:
Willingness to work flexible hours, including evenings, weekends, and possibly holidays, as needed.
Compensation and Benefits Competitive hourly rate Comprehensive benefits package (health, dental, vision, 401k, etc.
) Opportunities for advancement within the company Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Evening shift Morning shift Night shift Rotating shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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